OCE Remote Engagement
Engage remotely on your customers’ terms.
IQVIA OCE Remote Engagement solutions empower sales and medical roles with a flexible, compliant way to interact virtually with healthcare providers (HCPs) customer experience.
IQVIA OCE Remote Engagement solutions empower sales and medical roles with a flexible, compliant way to interact virtually with healthcare providers (HCPs) customer experience.
With physicians busier than ever and more reliant on the Internet for information, rep access is more limited. Further restrictions during this period of social distancing add greater urgency to remote engagement solutions.
Life sciences companies are looking for alternative channels to meet with HCP stakeholders. IQVIA OCE Remote Engagement helps field teams overcome the challenges of scheduling face-to-face details and calling on large territories.
Natively integrated within the platform, OCE Remote Engagement adds a versatile digital method for conducting personal engagements with HCPs. This solution enables sales and medical teams to connect remotely with one customer or many at the same time, capture their consent, share approved content, and present surveys.
Managing remote interactions in the context of a customer relationship management (CRM) platform like OCE ensures a more tailored and relevant experience for the HCP.
Orchestrated Customer Engagement, or OCE, goes beyond traditional CRMs by embedding real-time intelligence into user workflows so commercial teams can personalize, optimize, and improve their HCP engagements across all channels.
Create exceptional customer experiences through intelligence-driven personal engagements.
Coordinate multichannel marketing touch points for timely and personalized communications.
Optimize resources and engagement plans across all customer interactions.
Empower HCPs with on-demand access to digital services and compliant, personalized resources.
An expansion of the OCE platform to meet the evolving needs of life sciences commercial teams, OCE+ enables a smarter way to work.