Navigate the challenge of compliance, and its vital association with quality
OneKey makes millions of changes to the data on an annual basis, with 98.5% being made proactively through our data collection and validation processes. While OneKey will continue to strive to capture all updates through proactive means, there will always be a need for customers to provide feedback, but how exactly does that process work? In this blog post, we will pull the curtain back on how questions from our customers are investigated and lead to potential changes in the data.
Jane is a sales rep for U.S. Pharmaceuticals on a visit to Washington Medical Group. During this visit she meets Dr. Dave Jones who just joined the practice after moving from another state. She speaks to him and gets his information as he is a promising new contact. Jane checks her CRM and finds Dr. Jones, but sees that his address information is still for his old location in another state. Jane submits a data investigation to have Dr. Jones’ address data updated.
Jack is a data analyst on the OneKey Data Management team and receives the data question submitted by Jane. Jack identifies that Jane is asking for a new address to be added to Dr. Dave Jones’ profile. He then checks the current OneKey healthcare professional (HCP) reference database and sees that Dr. Jones does not have the new address. Jack locates a phone number for the Washington Medical Group and calls to validate if Dr. Dave Jones currently works at the office. In addition to confirming the address, Jack confirms the spelling of Dr. Jones’ name, profession, specialty, and whether this location is his primary office. Having confirmed that Dr. Jones does work at this office, and that is his primary and only location, Jack updates the OneKey database and closes out the submitted inquiry. OneKey sends a notification that Jane’s request has been approved and the appropriate changes have been made to the OneKey database. Now moving forward, Dr. Jones’ new address will be seen in the next OneKey data deliverable for a customer.
As Jack processed the data inquiry from Jane, there were several steps that Jack took to process the request:
Today, organizations need access to highly accurate prescriber, organization, and affiliation data. With APIs, portals, and integrated data services, OneKey significantly expands your connectivity to commercial business applications, tools, and end users through flexible and easy-to-integrate solutions that provide reference data in real time.
Navigate the challenge of compliance, and its vital association with quality
OneKey provides real-time quality HCP and HCO data, thru a variety of delivery options with unique identifiers making it easy to connect to all other IQVIA data sets. OneKey is a solid foundation to build all data assets upon.