Consultancy Services

Consultancy Services for Health and Care

Our unique access to health and care insight and innovation helps our consultants to work with you to create the right impact on areas of greatest need within the health and care system. Using IQVIA’s research, data-led and digital approaches, our consultancy services assist with targeting health inequalities, delivering better health outcomes, improving sustainability, productivity, workforce, and citizen experience.

The Current Healthcare Landscape

Financial challenges

Our financial solutions help you identify the drivers of distress in your care economy, the levers of improvement that you can pull and they enable us to work with you to transform services. Our costing and analytics solutions, when combined with our consulting experience, generate the insight you need to determine the opportunity to change and deliver benefits to staff and the populations you serve.


How IQVIA can support:


The IQVIA Consultancy Services Team support organisations to realise in-year benefits from investments, such as financial improvement and improved productivity, whilst building long-term sustainability through prevention.

Digital, Data and Analytics

This is an exciting time in the evolution of care analytics. The developments in Artificial Intelligence and national programmes such as the Federated Data Platform, bring opportunities and risks to regional and local services. We can help you improve the quality of your insight, use innovation in the best way and be pragmatic about your data investments so you procure and implement the solutions that will have the biggest impact. Insight into population behaviour and the productivity of services is the key to solving in-year challenges and delivering sustainable care in the longer term.


How IQVIA can support:


IQVIA not only has access to the data that supports transformation, but we can use it to understand how to improve patient flow through the care system. Our experts can support you to identify key insights and then act upon them.

People challenges

Our care system benefits from committed and hard-working staff who go above and beyond in the interests of the people we serve. We know we need to work differently however delivering transformation and help co-produce at the same time is a challenge. Nobody understands this better than us. We believe the answer is to bring help. Not just in the form of innovative approaches to care, but in the form of skilled (often clinically experienced) consultants who bring empathy and graft to hep coproduce change.


How IQVIA can support:


We have the reach, scale and capacity to listen to, and understand, the needs of your workforce and the population they serve. This level of understanding is essential in productive re-designing of services, which many NHS organisations don’t have the time to collate.

Cultural challenges

Technology led change projects almost always fail. Change projects, that tap into the culture of organisations and focus on delivering benefits to everyone who takes part almost always succeed. Conversations about digital are still focused on digital tools instead of system-wide digital transformation, using digital as the catalyst to evolve service delivery. Digital is a mindset.


How IQVIA can support:


Meaningful change happens best when an organisation has a clear and complete vision of what it is trying to deliver. Our experts foster a culture of collaboration and help to build your new vision based on deep insights, real data and a national (and global) perspective of what is realistically possible.

Change management challenges

Projects that aim to move from analogue to digital don’t deliver service reform, or transition effectively to business-as-usual once old ways of working are retired. You can’t simply turn new tech on and expect it to improve care provision.


How IQVIA can support:


As projects progress we ensure that change management principles are followed to ensure that new digital tools are properly implemented, offer genuine benefits and result in new models of care.

Clinical pathways

Service design is sometimes based on multiple hand-offs, as many agencies and people try to work together in the common interest. Simplifying the model is difficult, slow and expensive from a service point of view. From a patient point of view, services with multiple hand-offs create confusion and often result in an experience that we don’t find helpful. From a staff point of view, fragmented systems and fractured data are a challenge. The common denominators are the patient and their data – if they move along a digitally enabled pathway then we have the best opportunity to deliver the best outcomes.


How IQVIA can support:


IQVIA is a convener of experts and our wide network of experts enables us to keep up to date with the latest developments and successful delivery of improved clinical pathways.

IQVIA Consultancy Services Support the Sector to Overcome Challenges

IQVIA consultants believe that the opportunity to use insight into people and public services to design and deliver improvements has not yet been fully realised. We think that innovation takes too long to have an impact because the care system focusses on technology rather than digitally enabling services, using the technology to support culture and process change. This is partly because everyone is stretched and solutions are not being delivered in the right way and at the right scale. We bring new ideas, new approaches and teams with the right experience to stand shoulder-shoulder with you.

IQVIA Services Address Healthcare Challenges

The market leading activity-based costing (PLICS) solution used to highlight clinical variation. A granular output of costed clinical transactions allows a clinical audience to review resources consumed in treating their patients. A support team that has vast NHS Costing experience, that truly understand you and your needs.

IQVIA provides specialist healthcare analytical and consultancy services blending industry expertise with advanced analytics (AI & Machine Learning) to deliver achievable and actionable insights to improve patient care more efficiently.

IQVIA uses a range of methodologies and technologies to gather insight and feedback from staff and service users, in a wide range of settings.  Working across the NHS for over 40 years, we have been instrumental in the development, mobilisation and delivery of key programmes and have worked in every NHS Trust in England, and with organisations across the world.

IQVIA is a convener of sector and supplier healthcare experts from across the UK. This network provides us with the tools to have conversations with the workforce that motivates them to embrace the potential of digital.

Our consultancy services take teams on a change journey, engaging them at every step. We take a people-focused approach to implementing digital, to ensure that changes meet the needs of the workforce and the people they serve.

IQVIA’s team of highly experienced transformation experts, many of whom have direct NHS clinical and operational leadership experience, work with NHS organisations to identify and understand the root causes of why processes and pathways aren’t working as well as they could.

Opening the digital front door to health and care services
Using Innovation to Solve the Productivity Issue
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