Omnichannel

Omnichannel HCP engagement

IQVIA provides comprehensive solutions to enhance healthcare organizations’ operations and omnichannel engagement strategies, leveraging data and technology for better outcomes.

Optimizing omnichannel HCP communication for better patient outcomes

Omnichannel HCP (Healthcare Professional) Engagement is a strategic approach that integrates multiple communication channels to create a seamless and personalized experience for healthcare professionals. By leveraging digital platforms, social media, email, and in-person interactions, this approach ensures that HCPs receive consistent and relevant information tailored to their preferences and needs. This not only enhances the effectiveness of communication but also fosters stronger relationships, improves educational outreach, and ultimately leads to better patient outcomes.

Omnichannel

To effectively implement an omnichannel HCP engagement strategy, companies should:

Identify HCP preferences

Gather insights on healthcare professionals’ preferred communication methods and content.

Integrate channels

Ensure all communication platforms (digital, social media, email, in-person) are integrated and deliver a unified message.

Personalize content

Use data analytics to tailor information to the specific interests and needs of HCPs.

Leverage technology

Implement CRM systems, marketing automation tools, and AI to enhance engagement efforts.

Train teams

Provide sales and marketing teams with the necessary skills to execute omnichannel strategies effectively.

Measure and optimize

Regularly evaluate the performance of engagement activities and make data-driven improvements.

Data-Driven HCP engagement

IQVIA Marketing Services are designed to help healthcare organizations effectively reach and engage their target audiences. Our services leverage data-driven strategies to optimize marketing efforts and enhance customer experiences through customized content.

IQVIA Marketing Services are backed by OneKey, the world's largest and most comprehensive source of global HCP reference data. With 250-1,000 data attributes per profile, we conduct hyper targeted omni-channel campaigns for HCPs and patients.

IQVIA Marketing Services to engage your targeted HCP audience

Channel Engagement

Utilize various channels to reach and engage with healthcare professionals and patients.

Content Creation and Creative Hub

Supports life sciences companies by developing tailored content, designing engaging visuals, planning content strategies, distributing across channels, and analyzing performance. This ensures effective and cohesive HCP engagement.

Medical and Patient Communication

By leveraging real-world evidence (RWE), IQVIA helps medical teams address HCP pain points and drive better patient outcomes.

IQVIA HCP Data and Omnichannel Consultancy

IQVIA Consultancy provides expert guidance and strategic insights to help healthcare organizations navigate complex challenges. Our consultancy services are backed by robust Healthcare Professional (HCP) data, ensuring that our recommendations are data-driven and impactful.

IQVIA Data & Consultancy

Empowering Healthcare with Data-Driven Insights

HCP Engagement Data

Access to comprehensive and accurate data on healthcare professionals.

  • OneKey Accelerated Insights: HCP’s digital and scientific profiles, Brands and Companies’ Share of Digital Voice and Sentiment Analysis.
  • ChannelDynamics®: A syndicated global database of projected omnichannel engagement volume measures and performance metrics at country, company, indication and brand level.
  • Channel Preference: An additional layer to your HCP segmentation. IQVIA Nordics uses its annual quantitative market research “ICOMED” and AI/ML methods to assess HCP’s preferred channel.

Social Media Listening at market and HCP level

Real-time evaluation of trends and discussions at market and HCP level (powered by OneKey Accelerated Insights).

Strategic Consulting

Expert advice on healthcare strategy and operations.

  • Omnichannel Journey Mapping: A workshop designed to help you map your HCP and patient journeys, and develop your omnichannel engagement plan.

Market Research

In-depth market analysis and insights.
Harness the power of data and technology

In the Nordics we support our clients with various technology solutions.

IQVIA Strategic Meetings & Event Services

IQVIA Event Services offers comprehensive solutions to ensure your events are successful, impactful, and memorable. From planning to execution, our Nordic team of experts is dedicated to delivering exceptional experiences tailored to your specific needs.

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