As we close the books on a year filled with unprecedented disruption and uncertainty, we reflect on the many lessons learned. From the trials and tribulations, to the inspiring examples that rose up from individuals, communities, and health systems, we have all witnessed how working together can generate new ideas to overcome new challenges.

Looking at the year ahead, all of us will continue to experience the reverberating impact of 2020 and the COVID-19 pandemic. Our customers continue to manage disruptions to healthcare access and engagement -- both with providers and patients – and while strong currents of transformation were already underway, COVID-19 is showing itself to be an ongoing accelerator of change across the ecosystem.

It is valuable, as individuals and as collective industry, to consider how we use our experience in 2020 to drive our thinking and actions in 2021. To spark some inspiration as you consider your own intentions, we’ve gathered resolutions from 21 IQVIA subject matter experts about what they want to focus on as they support colleagues, customers, and communities in the effort to drive human health forward.

Together with my colleagues and client partners, in 2021 I resolve to:

1. Work every angle possible to use real world evidence to beat COVID-19. Nancy A. Dreyer, PhD, MPH, FISP, Fellow DIA, Chief Scientific Officer & SVP, Real World Solutions
2. Ensure that IQVIA is constantly pushing ourselves and our customers so that we are making a difference in healthcare. David T. Metzner, VP, Solution Sales
3. Deliver industry-leading market access consulting, services, data, and operations. In short – to go further to drive healthcare forward in 2021! Luke Greenwalt, VP, Market Access Center of Excellence
4. Leverage unparalleled, expansive global data networks and industry-leading data privacy as the source of more intelligent connections and the foundation for more confident decisions. Jay Margolis, VP & GM, Information Solutions
5. Uncover exciting new opportunities for IQVIA to extend our ability to support the healthcare ecosystem, in the U.S. and beyond. Jody Fisher, Sr. Director, Portfolio Optimization, Strategy & Portfolio Planning
6. Build and deploy new strategies to better understand and meet our customer needs. I resolve to forge deeper and more meaningful relationships with customers to enhance the customer experience and outcomes. Amy Musolino, VP, U.S. Marketing
7. Better leverage the collective IQVIA expertise to drive the development of innovative solutions and better serve our customers. Neelabh Saxena, Practice Lead, Global Pricing & Contracting
8. Continue to actively listen to the evolving needs of our customers and partner with them in an agile manner. I plan to accomplish this through collaboration and innovative real world (RW) study designs, leveraging decentralized data collection, and empowering patients in the use of their RW data. Nathalie Horowicz-Mehler, PhD, MPH, Sr. Principal, Head of Real World Evidence Strategy
9. Provide our clients with solutions and insights to maximize the impact of their brand promotion to ensure that patients and heath care professionals are getting access to the information they need to make the right health care decisions. Pete Stark, VP & GM, Omnichannel Marketing
10. Represent the patient experience in our real world studies by improving and easing methods for collecting patient-reported outcomes data. This will better enable our pharmaceutical and medical device clients to incorporate the patient perspective into real world studies. Jaime Lucove, MSPH, Director, Offering Management, Real World Solutions
11. Carry forward a client-first approach, and drive collaboration across my team and with other key internal stakeholders to bring together the best solutions to help clients solve and answer their most challenging questions. Lisa Stockwell Morris, PhD, RPh, VP & GM, Real World Solutions
12. Help local long-term care, home health, and skilled nursing companies provide better services and care to their elder patients, especially at this time of great need. Dave Escalante, VP & GM, Reference Data COE, Information Solutions
13. Focus on the solutions that make working easier for our clients and our teams. Don Soong, Sr. Director & GM, Quality Compliance Solutions
14. Help our healthcare clients optimize their field teams as they re-enter the marketplace post-COVID. Bob Kelly, Sr. Principal, Sales Force Effectiveness, Commercial Services
15. Discover innovative ways to deliver valuable insights to clients by bringing together world-class data, people, and technology that help them provide excellent service to their patients and partners. Cameron Hall, Sr. Director, Products & Strategy, ValueCentric
16. Help clients understand the value of making intelligent connections across systems, data, solutions, technology, and industry experts as the most significant opportunity to advance their customer engagement. António Pregueiro, PhD, VP & Life Science and Practice Lead
17. We will work together to rethink the promotional, sales-based model to shift the focus from demand to driving patient outcomes. Jaime Thompson, Sr. VP & GM, Contract Sales & Medical Solutions and Med Tech
18. Re-imagine delivery models and increase use of technology enablement with the goal of expanding access and leverage of scientific insights from traditional epidemiologic, health economics, and outcomes research studies. Julie Munakata, VP & GM, Medical & Scientific
19. Focus on the best strategies to help customers target the right stakeholders at the right time. I resolve to provide value in every engagement, whether by finding the next the best customer, newly diagnosed patients, or recent claim rejections which will improve patient outcomes. Aleksandra Ilic, VP, Solutions & Offerings, Customer Engagement
20. Provide customers greater access to broader, more deeply connected patient journey data. These data, married with AI/ML technologies, will ensure the best services are provided proactively to the patients that need them the most. John Giannouris, VP, Specialty Data Strategy & Consulting Services, ValueCentric
21. Learn to build team culture in the new model of working remotely. Michael Utell, GM, Commercial Compliance