Webinar
Fast track your omnichannel proficiency to deliver optimal HCP customer experience
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June 12, 2024

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2:00pm - 3:00pm

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Join us for this live webinar to discover the latest findings from our new white paper Time to take omnichannel action on advancing omnichannel capabilities to drive to long-term success of your HCP engagement and deliver a trusted HCP customer experience (CX). 

Fast track your HCP Engagement proficiency and enhance your understanding of advancing omnichannel capabilities and the infrastructure required to support the long-term delivery of HCP customer experience. 

Consider the impact of personal and non-personal channels on HCP Engagement and outsourcing opportunities that allow companies to leverage resources and expertise at scale and speed, providing a fast track to omnichannel success.

Explore the key facilitators for achieving an omnichannel approach including the skills and capabilities required by modern customer facing teams like IQVIA Engagement Specialists, people empowered with data and technology for today’s HCP Engagement.

3 key takeaways:

  1. Fast-track your omnichannel proficiency through the harmonization of personal and non-personal channels.
  2. Accelerate your omnichannel capabilities through optimizing the skills and capabilities of your people to drive long term HCP CX success.
  3. Consideration of outsourcing opportunities to leverage resources and expertise for optimal HCP engagement at scale.

Speakers:

Carrie Evans
Director of GTM Strategy and Offering Development, Commercial Engagement Services
IQVIA

Tom Woods
Senior Consultant, EMEA Thought Leadership
IQVIA

Christopher Wooden
Senior Director, Global Market Insights
IQVIA

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