A large pharmaceutical company used to handle their data stewardship with a mixed model of contracted staff augmentation and another vendor. However, that model caused them some concerns, including data stewardship quality, throughput (number of closed requests), and the vendors' pharma industry and data stewardship experience. In addition, the three-day service-level agreement (SLA) was only being met half of the time. The company realized that its current model was unsustainable. It needed a team with more experience in Data Governance & Stewardship (DG&S) that specialized knowledge of the pharma industry. Read the case study to learn how IQVIA was able to help reduce turnaround time, increase daily data steward throughput and reduce change requests by 33%.
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