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Three ways to simplify site processes: Insights from industry leaders at IQVIA Innovation Day, SCOPE Summit 2025
Apr 03, 2025
Clinical trials benefit from advances in technology, but the increasing complexity of tech solutions presents challenges. Tech overload not only leads to “tech fatigue” but also interferes with smooth trial execution. These concerns were top of mind at a recent IQVIA Innovation Day, held just prior to the SCOPE Summit 2025. Clinical operations leaders, investigative site representatives and patient advocacy groups gathered to share insights and strategies to streamline site operations and enhance overall trial efficiency. Here, we present the key takeaways from these valuable discussions.
1. Interoperability and integration
During the day’s events, many attendees acknowledged the difficulties of managing multiple, disjointed systems. In the roundtable discussion on simplifying the sponsor-site-CRO relationships and technologies, experts agreed that new systems and solutions should integrate seamlessly with existing workflows and easily connect with other technologies. To that end, the group discussed the need to improve system interoperability and integration.
In a related industry panel, Technology’s Impact on the Site and Patient Experience, speakers suggested tackling these challenges through:
- Single sign-on (SSO): Sites need a single platform where they can access all the systems they need to run their trials without having to manage dozens of user names and passwords.
- Integrated data platforms: A panelist recognized that data, connectivity and interdependency issues across platforms could be prioritized and addressed now. Greater integration would streamline workflows, alleviate burdens across the trial lifecycle, and allow site staff to better focus on patient care.
- Consistent training and support for digital adoption: A site network manager running over 600 trials pointed out that it’s important to run training often, even on familiar systems.
2. Optimizing budget and payment processes
Sites in clinical trials often navigate a labyrinth of budgeting, payments and reimbursements — a significant source of stress noted by experts during the roundtable Let’s Talk About Trial Finances. Purpose-built SaaS and tech-enabled services can streamline budgeting and financial management, reducing burdens and minimizing errors. In this session, participants explored financial management pain points and provided several actionable insights:
- Transparent budgeting: Sites should have clear and ongoing visibility on budgets. Budgets should be presented to sites with the latest negotiated amounts, and they should be adjusted when trials are delayed.
- Timely payments: Implementing automated payment systems for timely disbursements to sites and patients could alleviate financial pressures.
- Financial workflows and dashboards: Improving workflows and introducing dashboards with real-time financial metrics could help sites manage their budgets more effectively. These tools could offer insights into pending payments, patient invoices and remaining budget.
3. Enhancing communication and transparency
Building trust through effective communication is a foundation of smooth operations within clinical trials. Discussions underscored this aspect, with participants advocating for enhanced transparency and open lines of communication between all stakeholders. Open communication between sponsors, sites and clinical research organizations will also ensure that all stakeholders are aligned with trial goals throughout the trial.
Looking forward: Future directions in clinical trial management
The insights from IQVIA Innovation Day at the SCOPE Summit 2025 highlight the ongoing need to integrate innovative technologies, simplify site processes and enhance communication in clinical trials. Implementing these action items would help pharmaceutical and biotechnology companies not only improve trial efficiency but also elevate the engagement and well-being of all stakeholders.
At IQVIA Technologies, we group our technology solutions, which are available independently of our CRO services, in digital suites. Our Financial Management Suite streamlines budgeting, contracting and payment processes between sponsors, sites and participants. Our Site Suite provides single sign-on and self-service access to systems, information and documentation to run clinical trials.
If you’d like to dive deeper into the topic of simplifying the site experience, then please email us at orchestrateyourtrials@iqvia.com, and we’ll set up a conversation.
If you enjoyed this blog, then we suggest you read our companion piece that summarizes our discussion on the patient experience with Innovation Day attendees: Operationalizing patient centricity: Three key takeaways from IQVIA Innovation Day, SCOPE Summit 2025
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