Regions
MAIN/REGIONS
regions/
Regions
  1. Americas
  2. Asia & Oceania
  3. Europe
  4. Middle East & Africa
  1. Solutions
  2. Products
  3. Insights
  4. About
  5. Careers
  6. Contact Us
MAIN/search
MAIN/Solutions
Solutions/
SOLUTIONS
  • Research & Development
  • Real World Evidence
  • Commercialization
  • Safety & Regulatory Compliance
  • Technologies
LIFE SCIENCE SEGMENTS
HEALTHCARE SEGMENTS
THERAPEUTIC AREAS

Impacting People's Lives

"We strive to help improve outcomes and create a healthier, more sustainable world for people everywhere.

LEARN MORE
Harness the power to transform clinical development

Reimagine clinical development by intelligently connecting data, technology, and analytics to optimize your trials. The result? Faster decision making and reduced risk so you can deliver life-changing therapies faster.

Research & Development Overview
Research & Development Quick Links
Real World Evidence. Real Confidence. Real Results.

Generate and disseminate evidence that answers crucial clinical, regulatory and commercial questions, enabling you to drive smarter decisions and meet your stakeholder needs with confidence.

REAL WORLD EVIDENCE OVERVIEW
Real World Evidence Quick Links
See markets more clearly. Opportunities more often.

Elevate commercial models with precision and speed using AI-driven analytics and technology that illuminate hidden insights in data.

COMMERCIALIZATION OVERVIEW
Commercialization Quick Links
Service driven. Tech-enabled. Integrated compliance.

Orchestrate your success across the complete compliance lifecycle with best-in-class services and solutions for safety, regulatory, quality and medical information.

COMPLIANCE OVERVIEW
Safety & Regulatory Compliance Quick Links
Intelligence that transforms life sciences end-to-end.

When your destination is a healthier world, making intelligent connections between data, technology, and services is your roadmap.

TECHNOLOGIES OVERVIEW
Technology Quick Links
MAIN/Products
Products/
CLINICAL PRODUCTS
COMMERCIAL PRODUCTS
COMPLIANCE, SAFETY, REG PRODUCTS
REAL WORLD PRODUCTS

CASE STUDY

"Data in a Day

LEARN MORE
MAIN/Insights
Insights/
BLOGS, WHITE PAPERS & CASE STUDIES

Explore our library of insights, thought leadership, and the latest topics & trends in healthcare.

DISCOVER INSIGHTS
THE IQVIA INSTITUTE

An in-depth exploration of the global healthcare ecosystem with timely research, insightful analysis, and scientific expertise.

SEE LATEST REPORTS

INSTITUTE REPORT

"Global Trends in R&D 2024

READ MORE

EMEA Insights

"IQVIA thought leadership with a focus on EMEA.

Learn more

WHITE PAPER

"DCTs Deliver Big ROI

LEARN MORE

WHITE PAPER

"Capturing value at scale: The $4 billion RWE imperative

LEARN MORE
MAIN/About
About/
FEATURED INNOVATIONS
  • IQVIA Connected Intelligence™
  • IQVIA Healthcare-grade AI™
  • Human Data Science Cloud
  • IQVIA Innovation Hub
  • Decentralized Trials
  • Patient Experience Solutions with Apple devices
WHO WE ARE
NEWS & RESOURCES

INVESTOR RELATIONS

"Visit our investor relations site for more information.

LEARN MORE
Unlock your potential to drive healthcare forward

By making intelligent connections between your needs, our capabilities, and the healthcare ecosystem, we can help you be more agile, accelerate results, and improve patient outcomes.

LEARN MORE
IQVIA AI is Healthcare-grade AI

Building on a rich history of developing AI for healthcare, IQVIA AI connects the right data, technology, and expertise to address the unique needs of healthcare. It's what we call Healthcare-grade AI.

LEARN MORE

Your healthcare data deserves more than just a cloud.

The IQVIA Human Data Science Cloud is our unique capability designed to enable healthcare-grade analytics, tools, and data management solutions to deliver fit-for-purpose global data at scale.

LEARN MORE
Innovations make an impact when bold ideas meet powerful partnerships

The IQVIA Innovation Hub connects start-ups with the extensive IQVIA network of assets, resources, clients, and partners. Together, we can help lead the future of healthcare with the extensive IQVIA network of assets, resources, clients, and partners.

LEARN MORE
Proven, faster DCT solutions

IQVIA Decentralized Trials deliver purpose-built clinical services and technologies that engage the right patients wherever they are. Our hybrid and fully virtual solutions have been used more than any others.

LEARN MORE
IQVIA Patient Experience Solutions with Apple devices

Empowering patients to personalize their healthcare and connecting them to caregivers has the potential to change the care delivery paradigm.

LEARN MORE
MAIN/Careers
Careers/
WORKING AT IQVIA

Our mission is to accelerate innovation for a healthier world. Together, we can solve customer challenges and improve patient lives.

LEARN MORE
LIFE AT IQVIA

Careers, culture and everything in between. Find out what’s going on right here, right now.

LEARN MORE

WE’RE HIRING

"Improving human health requires brave thinkers who are willing to explore new ideas and build on successes. Unleash your potential with us.

SEARCH JOBS
MAIN/Contact Us
Contact Us/
OCE+

The best just got better with OCE+

Your solution to tackle the "next normal," OCE+ is an expansion of IQVIA’s Orchestrated Customer Engagement platform in response to the evolving needs of the life sciences commercial model. OCE+ brings to market a series of future-proof differentiating capabilities, starting with embedded intelligence in OCE products powered by Next Best Action AI recommendation engine.

With OCE+, commercial teams can improve decision making and engagement effectiveness across all channels.

SCHEDULE A DEMO
Solutions IQVIA Technologies Customer Engagement OCE+

Meet the New Power Couple: OCE + Next Best Action

Commercial teams’ productivity is often hindered when trapped in a single-view dashboard and separated from business processes, so they don’t have the insight they need, when they need it, at the moment of decision-making…until now.

IQVIA Orchestrated Customer Engagement and IQVIA Next Best Action have come together to give you the productivity boost you need.

By embedding intelligence and AI decision-support into daily workflows, recommendations trigger action at the point of execution – inherently improving the way work gets done.

AI Meet Behavior-Changing Technology

HCPs now expect contextually rich experiences with 24/7 access to personalized information, so the need for behavior-changing intelligence and decision-making support is paramount for commercial teams to effectively engage. 

Leveraging Connected Intelligence™, only IQVIA brings together unmatched data, advanced analytics, and AI/ML algorithms to generate the insights that matter most to you, for you.

Work Smarter, Not Harder

Optimize sales and marketing activities using actionable insights and real-time intelligence throughout the commercial process to drive speed and precision decision making.

  • Improve the efficiency and impact of your sales force
  • Align and improve field execution
  • Prioritize to compete more effectively

Drive Omnichannel Excellence

Deliver marketing campaigns to engage in smarter, more relevant, deliberate interactions that add customer value.

  • Improve channel execution aligned with strategic brand objectives
  • Orchestrate messages and actions across channels
  • Improve return on brand and marketing investments

IQVIA Launches OCE+ To Deliver Enhanced AI-Driven Customer Engagement

IQVIA announced the launch of OCE+ to our industry leading customer engagement platform.

OCE+ adds IQVIA’s Next Best Action recommendation engine to provide enhanced HCP experiences, improved productivity, and increased ROI for life sciences companies. The seamless out-of-the-box integration provides flexible and scalable access to meet all customer engagement needs.

Check out the Press Release for further details.

VIEW PRESS RELEASE

CUSTOMER SUCCESS STORY

OCE+ improves engagement to drive sales growth

See how a midsize global life science company optimized field force execution by adopting IQVIA OCE+  to improve HCP engagement and drive sales growth.  With OCE+, the company could leverage a CRM built to contextually deliver AI/ML-driven insights to the field team to optimally engage customers both in-person and through digital channels – better positioning the commercial team for improved productivity and increased ROI.

The client realized an immediate sales uplift shortly after deploying, driving higher sales growth with adoption over 80% by week four.  Download now to read more.

Download Now

We required an engagement solution that allowed our sales teams to provide a high-level of personalized interactions with our healthcare providers. IQVIA’s OCE+ allows them to adapt in real-time to the changing need of our customers.

Commercial Leader
Midsize life sciences company

EXPLORE OUR CUSTOMER SUCCESS STORIES

Case Study
Customer Adopts IQVIA OCE+ to Drive Better Engagement and Sales Growth
Case Study
IQVIA OCE Case Study – Top 10 Pharma
Case Study
CS - Next Best - Boosting Sales Performance
Case Study
IQVIA OCE Case Study – Top 15 Global Specialty Pharma
Case Study
IQVIA OCE Case Study - Top 20 Pharma
Case Study
Global specialty pharma deploys OCE Remote Engagement in two weeks for immediate increase in HCP details
Prev
Next

Check out our new eBook: “The AI/ML Algorithms Behind OCE+”

IQVIA OCE’s rich variety of AI/ML algorithms generate contextual, actionable, and trackable recommendations to improve decision-making when it matters most. This interactive eBook explores the inner workings of five key algorithms and how IQVIA is leading the way in the new frontier of intelligent customer engagement.

DOWNLOAD NOW

Improve decision making and elevate HCP engagement with OCE+

IQVIA OCE powered by Next Best Action provides the accuracy, speed and confidence commercial teams need to engage the right HCP, at the right time, with the right message through their preferred channels. With this new powerful synergy, you can cut through digital noise to deliver seamless, personalized customer experiences.

Download this fact sheet and learn how to exceed HCP expectations and achieve new levels of success.

Download Now

OUR LATEST THINKING

Event
Know More, See More, and Do More with IQVIA OCE
July 21, 2022
Video
The Best Just Got Better with OCE+
Fact Sheet
Improve decision making and elevate HCP engagement with OCE+
Folleto
IQVIA Empowers Orchestrated Customer Engagement With its Next Best Artificial Intelligence Engine
Nota de prensa
IQVIA Launches OCE+ To Deliver Enhanced AI-Driven Customer Engagement
Webinar
Work Smarter, Not Harder With AI-Powered Customer Engagement
April 21, 2022

How commercial teams can make smarter decisions with the click of a button using behavior-changing intelligence and AI-driven recommendations
Article
Intelligent Connections for Smarter Customer Engagement

Connected Intelligence in Action with IQVIA OCE
White Paper
The Smarter Commercial Ecosystem for Life Science Teams

How leveraging technology with embedded intelligence and compliance delivers a superior HCP experience
White Paper
Pharma's Future Customer Facing Team

Commercial evolution and the survival of the fittest
Case Study
CS - Next Best - Boosting Sales Performance

Open AI/ML-driven platform allows Top 10 pharmaceutical company to maintain hundreds of algorithms in-house while scaling easily to support global sales operations
Blog
Dynamic Segmentation

Precise HCP Targeting for Omnichannel Success
Blog
Best Practices for Next Best Success in Europe
By: Agnieszka Wolk

IQVIA learnings from global program implementations with top pharma companies.

Prev
Next

Related solutions

Customer Engagement

Orchestrated Customer Engagement, or OCE, goes beyond traditional CRMs by embedding real-time intelligence into user workflows so commercial teams can personalize, optimize, and improve their HCP engagements across all channels.

Next Best Action

Turn insight into action by surfacing behavior-changing intelligence within daily workflows to deliver the right message at the best time for greater HCP satisfaction.

OCE Personal

Create exceptional customer experiences through intelligence-driven personal engagements.

OCE Digital

Coordinate multichannel marketing touch points for timely and personalized communications.

OCE Optimizer

Optimize resources and engagement plans across all customer interactions.

OCE Connect

Empower HCPs with on-demand access to digital services and compliant, personalized resources.

Orchestrated Analytics

IQVIA Orchestrated Analytics connects actionable, intelligent insights across commercial teams to empower improved strategic decision making.

Contact Us