This section, in accordance with the purpose of the top management of the organization; aims to establish a business continuity management policy that provides a framework for setting business continuity objectives, is committed to meeting applicable requirements and to the continuous improvement of the BCMS.
This policy is published within the organization via the intranet and on the company website and presented to the information of the relevant parties.
Our organization aims to make improvements and developments in the fields of "Technology solutions and Analytics", " Real world Evidence" and "Operational Excellence" in order take a leading role in its field. In this direction, studies related to business continuity will be implemented within the scope of operational excellence. Our business continuity policy and objectives have been established within this framework:
This policy sets out the Business Continuity Management approach, basic principles, organization and objectives. In the event of a crisis or disaster, it has prepared and implemented plans to ensure the continuity of critical business processes and services and to normalize all business processes and services within the planned period and in line with priorities.
With this policy, the top management declares its will to establish and implement an effective business continuity management system in line with legal requirements, national and international standards, stakeholder expectations and company strategies, to integrate it into the corporate culture and to continuously improve the system.
Our organization aims to establish, operate and develop a business continuity management system;
This policy aims to specify the basic principles and processes to cover the conditions for fulfilling its obligations to customers and other interested parties to perform its products and services in the face of events that cause business interruption (such as fire, earthquake, power outage, system outage, pandemic, cyber-attack), creating a loss of function or capability in one or more of the Personnel, Building and working environment, Information and communication technologies, machinery and equipment, printed and digital information assets and Supplier resources.
This policy is revised and updated once a year in ordinary situations, after a change in service delivery resources, an event that requires the operation of this plan, and other needs.
Within the scope of business continuity management, business continuity risks are evaluated, risks are reviewed regularly and systematically and necessary preventive measures are taken. It is carried out within the framework of the test program determined to control the adequacy of business continuity, and in this way, a reasonable level of assurance is provided for the continuity of activities.
Alternative communication channels have been created to ensure communication with the people served, alternative workspaces and system redundancy have been established to ensure service continuity. It acts in accordance with the following basic rules in line with the scenarios and strategies determined beforehand for extraordinary situations;
In the event that business continuity is interrupted, and business continuity plans are put into use, informing and communicating with customers will be provided by centrally sending e-mails to all customers, by means of press or social media statements. In case of a situation requiring a press release, IQVIA global media relations teams must be informed and the final approval of the text to be published must be obtained.