Clinical Trial Payments
Reduce the high cost of administering site payments and give sites confidence.
-
Americas
-
Asia & Oceania
-
A-I
J-Z
EMEA Thought Leadership
Developing IQVIA’s positions on key trends in the pharma and life sciences industries, with a focus on EMEA.
Learn more -
Middle East & Africa
EMEA Thought Leadership
Developing IQVIA’s positions on key trends in the pharma and life sciences industries, with a focus on EMEA.
Learn more
Regions
-
Americas
-
Asia & Oceania
-
Europe
-
Middle East & Africa
-
Americas
-
Asia & Oceania
-
Europe
Europe
- Adriatic
- Belgium
- Bulgaria
- Czech Republic
- Deutschland
- España
- France
- Greece
- Hungary
- Ireland
- Israel
- Italia
EMEA Thought Leadership
Developing IQVIA’s positions on key trends in the pharma and life sciences industries, with a focus on EMEA.
Learn more -
Middle East & Africa
EMEA Thought Leadership
Developing IQVIA’s positions on key trends in the pharma and life sciences industries, with a focus on EMEA.
Learn more
SOLUTIONS
-
Research & Development
-
Real World Evidence
-
Commercialization
-
Safety & Regulatory Compliance
-
Technologies
LIFE SCIENCE SEGMENTS
HEALTHCARE SEGMENTS
- Information Partner Services
- Financial Institutions
- Global Public Health
- Government
- Patient Associations
- Payers
- Providers
THERAPEUTIC AREAS
- Cardiovascular
- Cell and Gene Therapy
- Central Nervous System
- GI & Hepatology
- Infectious Diseases and Vaccines
- Oncology
- Pediatrics
- Rare Diseases
- View All
Impacting People's Lives
"We strive to help improve outcomes and create a healthier, more sustainable world for people everywhere.
LEARN MORE
Harness the power to transform clinical development
Reimagine clinical development by intelligently connecting data, technology, and analytics to optimize your trials. The result? Faster decision making and reduced risk so you can deliver life-changing therapies faster.
Research & Development OverviewResearch & Development Quick Links
Real World Evidence. Real Confidence. Real Results.
Generate and disseminate evidence that answers crucial clinical, regulatory and commercial questions, enabling you to drive smarter decisions and meet your stakeholder needs with confidence.
REAL WORLD EVIDENCE OVERVIEWReal World Evidence Quick Links
See markets more clearly. Opportunities more often.
Elevate commercial models with precision and speed using AI-driven analytics and technology that illuminate hidden insights in data.
COMMERCIALIZATION OVERVIEWCommercialization Quick Links
Service driven. Tech-enabled. Integrated compliance.
Orchestrate your success across the complete compliance lifecycle with best-in-class services and solutions for safety, regulatory, quality and medical information.
COMPLIANCE OVERVIEWSafety & Regulatory Compliance Quick Links
Intelligence that transforms life sciences end-to-end.
When your destination is a healthier world, making intelligent connections between data, technology, and services is your roadmap.
TECHNOLOGIES OVERVIEWTechnology Quick Links
CLINICAL PRODUCTS
COMMERCIAL PRODUCTS
COMPLIANCE, SAFETY, REG PRODUCTS
BLOGS, WHITE PAPERS & CASE STUDIES
Explore our library of insights, thought leadership, and the latest topics & trends in healthcare.
DISCOVER INSIGHTSTHE IQVIA INSTITUTE
An in-depth exploration of the global healthcare ecosystem with timely research, insightful analysis, and scientific expertise.
SEE LATEST REPORTSFEATURED INNOVATIONS
-
IQVIA Connected Intelligence™
-
IQVIA Healthcare-grade AI™
-
-
Human Data Science Cloud
-
IQVIA Innovation Hub
-
Decentralized Trials
-
Patient Experience Solutions with Apple devices
WHO WE ARE
- Our Story
- Our Impact
- Commitment to Public Health
- Code of Conduct
- Sustainability
- Privacy
- Executive Team
NEWS & RESOURCES
Unlock your potential to drive healthcare forward
By making intelligent connections between your needs, our capabilities, and the healthcare ecosystem, we can help you be more agile, accelerate results, and improve patient outcomes.
LEARN MORE
IQVIA AI is Healthcare-grade AI
Building on a rich history of developing AI for healthcare, IQVIA AI connects the right data, technology, and expertise to address the unique needs of healthcare. It's what we call Healthcare-grade AI.
LEARN MORE
Your healthcare data deserves more than just a cloud.
The IQVIA Human Data Science Cloud is our unique capability designed to enable healthcare-grade analytics, tools, and data management solutions to deliver fit-for-purpose global data at scale.
LEARN MORE
Innovations make an impact when bold ideas meet powerful partnerships
The IQVIA Innovation Hub connects start-ups with the extensive IQVIA network of assets, resources, clients, and partners. Together, we can help lead the future of healthcare with the extensive IQVIA network of assets, resources, clients, and partners.
LEARN MORE
Proven, faster DCT solutions
IQVIA Decentralized Trials deliver purpose-built clinical services and technologies that engage the right patients wherever they are. Our hybrid and fully virtual solutions have been used more than any others.
LEARN MORE
IQVIA Patient Experience Solutions with Apple devices
Empowering patients to personalize their healthcare and connecting them to caregivers has the potential to change the care delivery paradigm.
LEARN MOREWORKING AT IQVIA
Our mission is to accelerate innovation for a healthier world. Together, we can solve customer challenges and improve patient lives.
LEARN MORELIFE AT IQVIA
Careers, culture and everything in between. Find out what’s going on right here, right now.
LEARN MORE
WE’RE HIRING
"Improving human health requires brave thinkers who are willing to explore new ideas and build on successes. Unleash your potential with us.
SEARCH JOBSBlog
The Impact of Clinical Trial Payments on Site-Sponsor Relationships
Aug 01, 2023
The sponsor-site relationship relies on good faith, but late payments sow mistrust. Sponsors that consolidate their payment systems in an enterprise strategy, rather than a trial-by-trial approach that varies by contract research organization (CRO) or study, improve their workflow and relationship with sites.
Recently, I had the opportunity to speak with George Kourtsounis, Senior Director for Clinical Trial Contracts and Grants at Bristol Myers Squibb (BMS), and Casey Orvin, Chief Commercial Officer at CenExel Clinical Research and former President of the Society for Clinical Research Sites, about how payment systems affect sponsor-site relationships. Our conversation was captured in the recorded webinar, Trends in Sponsor-of-Choice Initiatives: Consolidating Site Payments in a Multiple CRO Model.
BMS: Transitioning from Six Payment Systems to One Improved Our Business
BMS sponsors clinical trials across the globe, but their previous site payments model was segmented according to geography, CRO, or acquisition. Working with six separate systems created an unnecessary workload and made it more difficult to compensate their investigators on time. When BMS turned to IQVIA Clinical Trial Payments (CTP) to consolidate its system, its relationship with sites improved.
“Consolidating our payments system through IQVIA CTP puts us at the forefront of the industry because while economic conditions and business conditions change, a unified system gives us the capacity to pivot on the fly, expanding our global reach,” Kourtsounis explained.
Kourtsounis also stated that moving to a single payments model gives BMS consistency and speeds up their negotiation process with sites and investigators. Sites are often resource-strapped due to inflation and staffing shortages, and they rely on timely sponsor payments to continue to run their business — delays may cause sites to stop enrolling patients or deprioritize a trial. Consolidation has enabled BMS to negotiate more master service agreements and rate cards, accelerating contracting, site activation, and enrollment.
Inside their organizations, sponsors working with numerous sites and contract research organizations (CROs) need transparent, standardized information to set budgets and manage payments. Outsourcing their payments to IQVIA CTP creates a single source of truth that allows BMS to forecast more accurately, improve cash flow management, and streamline compliance.
“Everyone in the industry is focused on speed and quality, and exceptions are the enemy of efficiency,” Kourtsounis explained. “When we look at the surveys we get from sites, we see that late payments, managing multiple systems, and resource constraints are at the top of the list of their concerns. By standardizing your site payments, you're improving all three issues.”
“Moving payments to IQVIA CTP has increased transparency and reduced our resource burden. Changing systems is a complex process, but IQVIA CTP has been a great partner in helping us improve our business model and become a sponsor-of-choice for sites.”
CenExel Clinical Research: Consolidating Payments Is Music to Our Ears
Orvin confirmed that BMS was one of the first companies to react to the pandemic to improve site payments and create better site financial stability. He stated that two-thirds of sites have less than three months of operating cash, so timely installments are critical to running their business. Orvin is working with an SCRS team to create guidelines that sponsors can follow to improve their site relationships.
“Our initiative involves asking sponsors to eliminate withholding and commit to 30-day terms,” Orvin explained.
Sponsors wishing to establish trust with sites must prioritize transparency and communication. They should also help sites source materials and staff, reducing bottlenecks. The study-building process is accelerated when sponsors and sites share goals and pipelines.
He also indicated that sites are most often conducting several studies per sponsor. The workload is amplified if each sponsor uses multiple payment systems and processes, and confusion frequently occurs at the site. However, when a sponsor standardizes its payments process instead of using a different one for each CRO, it eases the site burden and allows them to conduct trials more efficiently.
“We want sponsors to work with sites to be part of the solution,” Orvin stated. “When sponsors like BMS consolidate their payments systems, they establish trust, and we want to collaborate with them on future studies.”
Related solutions
Digital Site Suite
Increase transparency, improve communications and reduce administrative burden for all clinical trial stakeholders.
Orchestrated Clinical Trials
Ease the burden on your sites and make it easier and more appealing for patients to enroll and remain engaged.
IQVIA Technologies
Combine data science, technology, and analytics driven by artificial intelligence to support new efficiencies and business insights -- without additional capital investment.