Supplier Instructions

IQVIA’s vendor management platform is Coupa, which is used to deliver purchase orders and submit invoices for payment. This is the way in which we communicate and transact with vendors in most instances.

Get started

Coupa is IQVIA’s Source to Pay platform. Coupa is used to issue POs and as our portal through which suppliers should submit electronic invoices. Currently, this is a two-step process requiring Suppliers to self-register using a link to an online form in Coupa then registering on the Coupa Supplier Portal (“CSP”) to complete the onboarding process.

  1. Email requesting to update your profile for IQVIA – This is the first email sent to you after your IQVIA contact has initiated a request to onboard a supplier in our systems and all approvals have been obtained. You must click on the link provided in the email and complete online registration in Coupa. You must complete all required fields before submitting the registration.
  2. Email confirming that profile info submitted in Coupa was Approved – After you have submitted the form, it will be reviewed and approved by our Vendor Maintenance team and you will be notified through this email.
  3. Email confirming that you are connected to IQVIA on Coupa – Once your company has been set up as a supplier in our systems, you will receive this email with a link. This link is an invitation to connect to IQVIA through the Coupa Supplier Portal. If you are already registered in Coupa, IQVIA will be added as a customer after you click on this link. If not, you must “sign up” to connect to IQVIA.

**Please make sure to look for these emails in your spam/junk folders if not found in inbox.

For step by step instructions on how to complete your profile in Coupa Supplier Portal, please refer to this document.

Work with the CSP

Learn how to work with purchase orders and invoices:

  1. View and manage notifications
  2. View and manage purchase orders, received from IQVIA
  3. Set up E-invoicing by adding legal entities with your remit-to addresses
    (failing of set up will result in issues with Payment or return of the form back for submission)
  4. View and manage invoices
  5. Create or edit an invoice from a PO
  6. Create a credit note
  7. Find the answers to the most frequent questions about CSP at the end of each presentation

For help on these steps, please refer to below documents.

For further inquiries, please contact IQVIA Procurement Team at procurement@iqvia.com.

 

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