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Blog
Unlocking Insights: The Power of NHS Staff Survey Data for Decision-Making
Andreea Calin, Engagement Manager - Healthcare Consulting, UK&I Healthcare & Government
Apr 11, 2025
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  • Unlocking Insights: The Power of NHS Staff Survey Data for Decision-Making

Research consistently shows that staff wellbeing and patient experience are closely linked, with a plethora of studies highlighting how workforce wellbeing directly impacts the quality of care. For this reason, understanding NHS workforce challenges is critical for NHS providers aiming to improve both staff wellbeing and patient outcomes. The NHS Staff Surveys provide a wealth of information into employee satisfaction, burnout, engagement, and workplace culture. However, merely reviewing the headline results is not enough and leaders must contextualise these findings to understand how staff experiences may link to key operational and clinical outcomes.

Beyond the Survey: The Need for Triangulation

Staff satisfaction does not exist in isolation. High stress, disengagement, or dissatisfaction often lead to higher sickness absence rates, staff turnover, and recruitment challenges – all of which can directly impact patient care. By triangulating workforce data, patient reported experience and clinical outcomes, healthcare systems can develop a more in-depth understanding of workforce issues and how these might affect the quality of care.

For example, if a particular department reports high stress and low engagement in the NHS Staff Survey and experiences high staff turnover, and low patient satisfaction, this signals an urgent need for intervention. This could indicate that staff shortages are leading to excessive workloads or that communication breakdowns are negatively affecting both staff morale and patient care. Drilling down into specific staff groups, departments, or service lines—and integrating multiple perspectives—can help healthcare systems design targeted, effective solutions instead of applying generic, system-wide fixes.

Leveraging Data for Smarter Decision-Making

There is a vast amount of both organisational and publicly available data that can help healthcare systems make evidence-based workforce decisions. The challenge, however, lies in integrating and interpreting these datasets meaningfully and informing the best course of action.

There are 4 things you can do:

Ultimately, what is the NHS without its staff? Staff are the lifeblood of the system, and ensuring they feel supported and valued is paramount for delivering high quality care. Recognising that staff exist within a broader system, our approach ensures that every intervention addresses the root cause and strengthens the entire care continuum. In doing so, we help create an environment where staff wellbeing is prioritised, ultimately leading to improved patient outcomes and a more resilient NHS.

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