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IQVIA’s SmartSolve® eQMS Wins the 2024 Frost & Sullivan Global Customer Value Leadership Award
Don Soong, Senior Director and General Manager, Quality Solutions, IQVIA
Sep 12, 2024

In today's rapidly evolving healthcare sector, maintaining high quality and compliance requirements is more challenging than ever. With traditional quality management systems (QMS), there is always concern in keeping up with the complexity of regulatory demands that life sciences organizations face. As these challenges intensify, there is a rising demand for a more integrated, efficient approach to quality management that not only assures compliance but drives commercial performance alongside patient safety.

In our role at the forefront of innovation in the space, we are proud to announce that IQVIA has been awarded the Frost & Sullivan 2024 Global Customer Value Leadership Award for excellence in the global artificial intelligence (AI) quality and regulatory solutions space for the healthcare industry. Frost & Sullivan, a leading independent research and consulting firm, has recognized IQVIA’s differentiated strategy for quality and regulatory operations that combines intelligence-driven simplification, integration and automation with a customer-centric approach.

The Frost & Sullivan Global Customer Value Leadership Award is presented to companies that excel at providing products or services with outstanding value, performance and quality. The IQVIA SmartSolve Enterprise QMS (eQMS) solution was recognized for its unique and innovative ability to meet the critical needs of the healthcare industry, enabling companies to navigate the complexities of quality and regulatory compliance with ease. The platform, grounded in IQVIA Healthcare-grade AI, is a single source of truth that helps quality assurance and regulatory affairs professionals to enhance product quality, improve patient safety, drive commercial efficiency and maintain compliance.

According to the full award write up, “IQVIA tackles the increasing complexities of global regulations, optimizes resource allocation to achieve the set financial performance and provides strategies for complex healthcare challenges.” SmartSolve is purpose-built for the life sciences industry with over one million users relying on the solution to ensure patient safety, improve product quality and help maintain regulatory compliance. IQVIA is the first to offer an intelligently connected integration of quality, regulatory and safety processes through the connection of IQVIA SmartSolve for Quality, IQVIA RIM Smart for Regulatory operations and IQVIA Vigilance Platform for Safety.

To learn more about why IQVIA was presented the 2024 Global Customer Value Leadership Award for excellence in the global AI quality and regulatory solutions space for the healthcare industry, read the full write-up. To discover further benefits of SmartSolve eQMS on our site.

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