Developing IQVIA’s positions on key trends in the pharma and life sciences industries, with a focus on EMEA.
Learn more
Developing IQVIA’s positions on key trends in the pharma and life sciences industries, with a focus on EMEA.
Learn more
Developing IQVIA’s positions on key trends in the pharma and life sciences industries, with a focus on EMEA.
Learn more
Developing IQVIA’s positions on key trends in the pharma and life sciences industries, with a focus on EMEA.
Learn more
"We strive to help improve outcomes and create a healthier, more sustainable world for people everywhere.
LEARN MORE
Reimagine clinical development by intelligently connecting data, technology, and analytics to optimize your trials. The result? Faster decision making and reduced risk so you can deliver life-changing therapies faster.
Research & Development Overview
Generate and disseminate evidence that answers crucial clinical, regulatory and commercial questions, enabling you to drive smarter decisions and meet your stakeholder needs with confidence.
REAL WORLD EVIDENCE OVERVIEW
Elevate commercial models with precision and speed using AI-driven analytics and technology that illuminate hidden insights in data.
COMMERCIALIZATION OVERVIEW
Orchestrate your success across the complete compliance lifecycle with best-in-class services and solutions for safety, regulatory, quality and medical information.
COMPLIANCE OVERVIEW
When your destination is a healthier world, making intelligent connections between data, technology, and services is your roadmap.
TECHNOLOGIES OVERVIEWExplore our library of insights, thought leadership, and the latest topics & trends in healthcare.
DISCOVER INSIGHTSAn in-depth exploration of the global healthcare ecosystem with timely research, insightful analysis, and scientific expertise.
SEE LATEST REPORTS
By making intelligent connections between your needs, our capabilities, and the healthcare ecosystem, we can help you be more agile, accelerate results, and improve patient outcomes.
LEARN MORE
Building on a rich history of developing AI for healthcare, IQVIA AI connects the right data, technology, and expertise to address the unique needs of healthcare. It's what we call Healthcare-grade AI.
LEARN MORE
Your new expert analyst is here. Be at the forefront of data-driven decision-making with a new generative AI tool that enables you to interact with our products and solutions like never before. Get results you can trust, faster.
LEARN MORE
The IQVIA Human Data Science Cloud is our unique capability designed to enable healthcare-grade analytics, tools, and data management solutions to deliver fit-for-purpose global data at scale.
LEARN MORE
The IQVIA Innovation Hub connects start-ups with the extensive IQVIA network of assets, resources, clients, and partners. Together, we can help lead the future of healthcare with the extensive IQVIA network of assets, resources, clients, and partners.
LEARN MORE
IQVIA Decentralized Trials deliver purpose-built clinical services and technologies that engage the right patients wherever they are. Our hybrid and fully virtual solutions have been used more than any others.
LEARN MORE
Empowering patients to personalize their healthcare and connecting them to caregivers has the potential to change the care delivery paradigm.
LEARN MOREOur mission is to accelerate innovation for a healthier world. Together, we can solve customer challenges and improve patient lives.
LEARN MORECareers, culture and everything in between. Find out what’s going on right here, right now.
LEARN MORE
"Improving human health requires brave thinkers who are willing to explore new ideas and build on successes. Unleash your potential with us.
SEARCH JOBSAchieving quality assurance in life-sciences is a complex task made increasingly difficult as patient needs and regulations evolve. Couple that with a more tech savvy public, without the proper technology in place, quality assurance challenges are compounded by the need to collect, store, analyze and activate mass amounts of data. Enterprise quality management software (eQMS) can be used to streamline these processes and drive continuous improvement.
Continuous improvement helps companies attract and retain customers. Dissatisfied customers are often more likely to share their experiences with others than if they were satisfied. Now, there are more ways than ever for consumers to lodge dissatisfaction or complaints against the products they use in their healthcare–and in increasingly public ways. Social media provides a platform for consumers to share their experiences, grievances, or desires, creating yet more datasets companies can then use to improve product performance, roll out new services, or scale to meet changing market demands.
In this post we’ll look at the relationship between quality and complaints, and the role technology plays in both.
The benefits of eQMS go far beyond simply connecting and streamlining quality processes. eQMS can completely transform the way life sciences companies innovate. Inherent benefits include:
Integrated and automated quality assurance solutions can also lead to cost savings: IQVIA SmartSolve has helped users reduce the total cost of quality by up to 25%.
Without the use of eQMS it’s virtually impossible for life sciences companies to validate the quality of their products and services. When quality dips, complaints are likely to follow. Addressing complaints is a best practice for any industry, but in the life sciences industry, complaint management is required.
Once a manual, tedious and error-prone process, complaint management has been greatly improved by automation. Artificial intelligence (AI), natural language processing (NLP) and optical character recognition (OCR) are modern techniques that can be used to monitor, extract, analyze and prioritize complaints, or Adverse Events (AEs).
IQVIA Vigilance Detect supports this process by rapidly identifying potential adverse events and product complaints within any source, regardless of volume or deadline. This automated process drives down costs by decreasing the number of safety staff required and more importantly it improves detection.
To put this in context, IQVIA Vigilance Detect analyzed 7.7M social media posts where patients discussed products in 91 languages, from 38 countries and more than 300 data sources, identifying close to 44,000 AEs. These AEs provide valuable insight for life sciences companies so they can innovate and stay ahead of the competition.
The advantages of connecting eQMS complaints from a quality perspective and Vigilance Detect for safety compliance into a singular integrated solution come in several manners. Pharmaceutical firms will experience:
Quality assurance and complaint management are just two areas where automation can be used to drive better results. When technology that addresses each concern is used in conjunction, quality products become even better.
To learn more about how IQVIA Technologies can help your life sciences company achieve its goals, visit: https://www.iqvia.com/solutions/integrated-global-compliance.
Meet the challenge of changing stakeholder demands and increasing cost constraints with IQVIA's integrated technology services and analytics-driven offerings.
Harness the power of automation to execute streamlined end-to-end safety solutions while reducing costs.
IQVIA Vigilance Platform is our secure SaaS environment built to simplify safety and PV processes, while boosting speed, accuracy, and efficiency.
Discover how AI and ML reduce risk and increase efficiency in adverse event reporting
From manufacturing oversight to regulatory requirements, manage quality across your organization with a single enterprise software solution.
Connected, integrated, compliant. Build, scale, and optimize your quality and regulatory workflows with SmartSolve®, IQVIA's transformative Enterprise Quality Management System, built for Life Sciences.
