OCE Remote Engagement
Engage remotely on your customer’s terms in a flexible, personalized, compliant manner.
-
Americas
-
Asia & Oceania
-
A-I
J-Z
EMEA Thought Leadership
Developing IQVIA’s positions on key trends in the pharma and life sciences industries, with a focus on EMEA.
Learn more -
Middle East & Africa
EMEA Thought Leadership
Developing IQVIA’s positions on key trends in the pharma and life sciences industries, with a focus on EMEA.
Learn more
Regions
-
Americas
-
Asia & Oceania
-
Europe
-
Middle East & Africa
-
Americas
-
Asia & Oceania
-
Europe
Europe
- Adriatic
- Belgium
- Bulgaria
- Czech Republic
- Deutschland
- España
- France
- Greece
- Hungary
- Ireland
- Israel
- Italia
EMEA Thought Leadership
Developing IQVIA’s positions on key trends in the pharma and life sciences industries, with a focus on EMEA.
Learn more -
Middle East & Africa
EMEA Thought Leadership
Developing IQVIA’s positions on key trends in the pharma and life sciences industries, with a focus on EMEA.
Learn more
SOLUTIONS
-
Research & Development
-
Real World Evidence
-
Commercialization
-
Safety & Regulatory Compliance
-
Technologies
LIFE SCIENCE SEGMENTS
HEALTHCARE SEGMENTS
- Information Partner Services
- Financial Institutions
- Global Public Health
- Government
- Patient Associations
- Payers
- Providers
THERAPEUTIC AREAS
- Cardiovascular
- Cell and Gene Therapy
- Central Nervous System
- GI & Hepatology
- Infectious Diseases and Vaccines
- Oncology
- Pediatrics
- Rare Diseases
- View All
Impacting People's Lives
"We strive to help improve outcomes and create a healthier, more sustainable world for people everywhere.
LEARN MORE
Harness the power to transform clinical development
Reimagine clinical development by intelligently connecting data, technology, and analytics to optimize your trials. The result? Faster decision making and reduced risk so you can deliver life-changing therapies faster.
Research & Development OverviewResearch & Development Quick Links
Real World Evidence. Real Confidence. Real Results.
Generate and disseminate evidence that answers crucial clinical, regulatory and commercial questions, enabling you to drive smarter decisions and meet your stakeholder needs with confidence.
REAL WORLD EVIDENCE OVERVIEWReal World Evidence Quick Links
See markets more clearly. Opportunities more often.
Elevate commercial models with precision and speed using AI-driven analytics and technology that illuminate hidden insights in data.
COMMERCIALIZATION OVERVIEWCommercialization Quick Links
Service driven. Tech-enabled. Integrated compliance.
Orchestrate your success across the complete compliance lifecycle with best-in-class services and solutions for safety, regulatory, quality and medical information.
COMPLIANCE OVERVIEWSafety & Regulatory Compliance Quick Links
Intelligence that transforms life sciences end-to-end.
When your destination is a healthier world, making intelligent connections between data, technology, and services is your roadmap.
TECHNOLOGIES OVERVIEWTechnology Quick Links
CLINICAL PRODUCTS
COMMERCIAL PRODUCTS
COMPLIANCE, SAFETY, REG PRODUCTS
BLOGS, WHITE PAPERS & CASE STUDIES
Explore our library of insights, thought leadership, and the latest topics & trends in healthcare.
DISCOVER INSIGHTSTHE IQVIA INSTITUTE
An in-depth exploration of the global healthcare ecosystem with timely research, insightful analysis, and scientific expertise.
SEE LATEST REPORTSFEATURED INNOVATIONS
-
IQVIA Connected Intelligence™
-
IQVIA Healthcare-grade AI™
-
IQVIA AI Assistant
-
Human Data Science Cloud
-
IQVIA Innovation Hub
-
Decentralized Trials
-
Patient Experience Solutions with Apple devices
WHO WE ARE
- Our Story
- Our Impact
- Commitment to Public Health
- Code of Conduct
- Sustainability
- Privacy
- Executive Team
NEWS & RESOURCES
Unlock your potential to drive healthcare forward
By making intelligent connections between your needs, our capabilities, and the healthcare ecosystem, we can help you be more agile, accelerate results, and improve patient outcomes.
LEARN MORE
IQVIA AI is Healthcare-grade AI
Building on a rich history of developing AI for healthcare, IQVIA AI connects the right data, technology, and expertise to address the unique needs of healthcare. It's what we call Healthcare-grade AI.
LEARN MORE
Meet the IQVIA AI Assistant
Your new expert analyst is here. Be at the forefront of data-driven decision-making with a new generative AI tool that enables you to interact with our products and solutions like never before. Get results you can trust, faster.
LEARN MORE
Your healthcare data deserves more than just a cloud.
The IQVIA Human Data Science Cloud is our unique capability designed to enable healthcare-grade analytics, tools, and data management solutions to deliver fit-for-purpose global data at scale.
LEARN MORE
Innovations make an impact when bold ideas meet powerful partnerships
The IQVIA Innovation Hub connects start-ups with the extensive IQVIA network of assets, resources, clients, and partners. Together, we can help lead the future of healthcare with the extensive IQVIA network of assets, resources, clients, and partners.
LEARN MORE
Proven, faster DCT solutions
IQVIA Decentralized Trials deliver purpose-built clinical services and technologies that engage the right patients wherever they are. Our hybrid and fully virtual solutions have been used more than any others.
LEARN MORE
IQVIA Patient Experience Solutions with Apple devices
Empowering patients to personalize their healthcare and connecting them to caregivers has the potential to change the care delivery paradigm.
LEARN MOREWORKING AT IQVIA
Our mission is to accelerate innovation for a healthier world. Together, we can solve customer challenges and improve patient lives.
LEARN MORELIFE AT IQVIA
Careers, culture and everything in between. Find out what’s going on right here, right now.
LEARN MORE
WE’RE HIRING
"Improving human health requires brave thinkers who are willing to explore new ideas and build on successes. Unleash your potential with us.
SEARCH JOBSBlog
Look before you leap into a remote engagement solution for life sciences
Ensure your selection meets industry criteria for compliance and more
May 01, 2020
The rapid, global spread of COVID-19 is reshaping the way business is conducted in sweeping ways. Digital customer engagements, once a convenient supplement to in-person sales calls, have suddenly emerged as a primary vehicle for life science companies to reach healthcare professionals (HCPs). Virtual interaction technologies offer a way for individuals in customer-facing roles to conduct business-critical relationships with HCPs.
Pharmaceutical and biotechnology companies need to maintain continuity with HCPs to introduce new brands and indications, address clinical questions, cultivate key influencers, and more. This makes it urgent for IT or commercial operations to choose and deploy a remote engagement solution. However, companies should exercise caution and consider specific criteria while making this important selection.
Here are some questions to ask:
- Will your sales professionals feel confident that busy physicians can join the virtual interactions easily, without having to jump through technical hoops just to connect?
- Will HCPs have peace of mind that the virtual sessions are secure and compliant, with their privacy protected?
- Can the application scale to handle dozens or hundreds of sales reps and Medical Science Liaisons (MSLs) conducting remote details at the same time, with no performance loss?
We believe that two crucial factors unique to life sciences organizations evaluating remote engagement applications are convenience and compliance:
Convenience
When a rep is asking for time with a physician, the software must make the connection process straightforward, with no new app installations or complex setup procedure. We recommend that a remote interaction app offer these features:
- Accessible – Start up instantly, work on any device and browser, and run in environments with fluctuating bandwidth and different firewall setups.
- Noninvasive – No web app downloads or complex installations required by the HCP, and no app artifacts left behind.
- Engagement – Enable the deployment of questionnaires, surveys, and medical inquiry forms within the tool, and request permission from participants to record the session.
Compliance
All life sciences communications, including virtual interactions with HCPs, pose significant risks because this is a heavily regulated industry and information about medications and patients is extremely sensitive. A remote engagement solution should include these capabilities:
- Security – Protect HCPs from potential phishing attacks that could result in the loss of personally identifiable information and ongoing vulnerabilities on the users’ systems.
- Privacy – Communicate adherence to GDPR data standards, share legal disclaimers, ensure access to legal and additional documents.
- Guaranteed content – Administrator tools guarantee content is approved by the MLR review process, is legible, and can be designated for certain field reps.
- Pharmacovigilance – Allow participants to capture mentions of an adverse drug event or risk factors for a brand being discussed.
IQVIA offers an application enabling virtual customer interactions called OCE Remote Engagement. This application not only meets high standards for compliance and for ease of conducting interactions, it also provides extensive tools for presenting and viewing content, integration with CRM platforms, analytics and reporting, and more. And IQVIA has the services delivery specialists to get OCE Remote Engagement and IQVIA Remote Detailing up and running quickly.
Pharmaceutical companies of all sizes are adapting quickly and creatively to the impact of COVID-19. One of the main responses is mobilizing people resources to continue developing HCP relationships using digital channels such as remote engagement. Before adopting a remote engagement solution, make sure to assess your requirements and the potential risks. Popular horizontal applications may tick a lot of feature boxes but still not provide all the capabilities that life sciences companies need.
Learn more about remote detailing solutions from IQVIA.