IQVIA Connected Healthcare Platform
Clinical Solutions
Improving the patient journey and experience, whilst enabling clinical productivity.
Improving the patient journey and experience, whilst enabling clinical productivity.
Addressing modern day challenges in healthcare through the optimization of the patient journey and experience and enabling clinical productivity.
IQVIA can help healthcare organizations optimize their service delivery processes to improve efficiency, reduce costs, and increase patient satisfaction. This can be achieved by analyzing patient flow, reducing wait times, and optimizing resource utilization.
Analyze patient flow: Identify bottlenecks and inefficiencies in service delivery through the mapping of outpatient journeys, analyzing wait times, and identifying areas where the patient experience can be improved.
Optimize resource utilization: Ensure that resources such as staff, facilities, and equipment are being used efficiently. Analyze utilization rates, reduce downtime, and improve maintenance processes.
Implement process improvements: Optimize service delivery by implementing process improvements. Driven by redesigning workflows, automating tasks, or standardizing procedures.
Monitor and evaluate service delivery: Collecting data on service delivery metrics, such as patient wait times, staff productivity, or patient satisfaction can help healthcare organizations to monitor service delivery, ensuring that changes are having the desired effect.
IQVIA can help healthcare organizations improve the patient experience by identifying areas for improvement and developing strategies to address patient concerns.
Collect patient feedback: Feedback from patients to understand their needs and preferences can involve conducting patient surveys, focus groups, or patient interviews.
Analyze patient feedback: Analyze patient feedback to identify areas for improvement in the patient experience. This can involve analyzing patient satisfaction scores, patient complaints, or patient comments.
Monitor patient experience: Ensure that changes are having the desired effect by monitoring patient experience.
IQVIA can help healthcare organizations improve the quality of their services by implementing quality improvement initiatives. This can involve developing quality metrics, implementing quality improvement processes, monitoring quality over time and evaluating outcomes.
Define quality metrics: Align with strategic goals and patient needs, by developing metrics related to patient outcomes, patient safety, or patient satisfaction.
Collect data: Utilise these quality metrics to understand how well quality goals are being met. This can involve using electronic health records (EHRs), patient surveys, or other data collection tools.
Analyze data: Analyze the data to identify areas for improvement and develop strategies to address quality gaps using statistical analysis or other data visualization tools.
Monitor and evaluate quality improvement initiatives: Monitor and evaluate the effectiveness of quality improvement initiatives over time, by collecting data on quality metrics, analyzing outcomes, and making adjustments as needed.
IQVIA can help healthcare organizations monitor and manage their performance by developing key performance indicators (KPIs), tracking performance against benchmarks, and identifying areas for improvement.
Define performance targets: Align with their strategic goals and objectives, by developing key performance indicators (KPIs) related to patient outcomes, financial performance, or staff productivity.
Monitor performance: Monitor their performance against the defined targets, by tracking KPIs, analyzing data, and thereby identifying areas for improvement.
Identify areas for improvement: Analyzing trends, conducting root cause analysis, or soliciting feedback from staff or patients can help identify areas for improvement.
Develop improvement initiatives: Identifying areas for improvement could lead to developing new policies and procedures, training staff, or implementing new technology, to address performance gaps.
Monitor and evaluate improvement initiatives: Monitor and evaluate the effectiveness of improvement initiatives over time, by collecting data on performance metrics, analyzing outcomes, and making adjustments as needed.
IQVIA’s complete mobility suite for healthcare providers can help improve clinical teamwork, expand boundaries of care and driver better patient outcomes.
Direct to patient, real-time data capture for a more patient forward-facing future.
An integrated platform that seamlessly connects patients, healthcare providers and payers to drive efficiency, reduce costs, and improve quality of care.
IQVIA Patient Finder Solution enables healthcare organizations to bring out the full value of their data through a self-service platform, utilizing the power of machine learning to review both structured and unstructured data.