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MAIN/Solutions
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SOLUTIONS
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LIFE SCIENCE SEGMENTS
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THERAPEUTIC AREAS

Impacting People's Lives

"We strive to help improve outcomes and create a healthier, more sustainable world for people everywhere.

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Harness the power to transform clinical development

Reimagine clinical development by intelligently connecting data, technology, and analytics to optimize your trials. The result? Faster decision making and reduced risk so you can deliver life-changing therapies faster.

Research & Development Overview
Research & Development Quick Links
Real World Evidence. Real Confidence. Real Results.

Generate and disseminate evidence that answers crucial clinical, regulatory and commercial questions, enabling you to drive smarter decisions and meet your stakeholder needs with confidence.

REAL WORLD EVIDENCE OVERVIEW
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See markets more clearly. Opportunities more often.

Elevate commercial models with precision and speed using AI-driven analytics and technology that illuminate hidden insights in data.

COMMERCIALIZATION OVERVIEW
Commercialization Quick Links
Service driven. Tech-enabled. Integrated compliance.

Orchestrate your success across the complete compliance lifecycle with best-in-class services and solutions for safety, regulatory, quality and medical information.

COMPLIANCE OVERVIEW
Safety & Regulatory Compliance Quick Links
Intelligence that transforms life sciences end-to-end.

When your destination is a healthier world, making intelligent connections between data, technology, and services is your roadmap.

TECHNOLOGIES OVERVIEW
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MAIN/Products
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CLINICAL PRODUCTS
COMMERCIAL PRODUCTS
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REAL WORLD PRODUCTS

CASE STUDY

"Data in a Day

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MAIN/Insights
Insights/
BLOGS, WHITE PAPERS & CASE STUDIES

Explore our library of insights, thought leadership, and the latest topics & trends in healthcare.

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THE IQVIA INSTITUTE

An in-depth exploration of the global healthcare ecosystem with timely research, insightful analysis, and scientific expertise.

SEE LATEST REPORTS

INSTITUTE REPORT

"Global Trends in R&D 2025

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EMEA Insights

"IQVIA thought leadership with a focus on EMEA.

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WHITE PAPER

"DCTs Deliver Big ROI

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WHITE PAPER

"Capturing value at scale: The $4 billion RWE imperative

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MAIN/About
About/
FEATURED INNOVATIONS
  • IQVIA Connected Intelligence™
  • IQVIA Healthcare-grade AI®
  • IQVIA AI Assistant
  • Human Data Science Cloud
  • IQVIA Innovation Hub
  • Decentralized Trials
  • Patient Experience Solutions with Apple devices
WHO WE ARE
NEWS & RESOURCES

INVESTOR RELATIONS

"Visit our investor relations site for more information.

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Unlock your potential to drive healthcare forward

By making intelligent connections between your needs, our capabilities, and the healthcare ecosystem, we can help you be more agile, accelerate results, and improve patient outcomes.

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IQVIA AI is Healthcare-grade AI

Building on a rich history of developing AI for healthcare, IQVIA AI connects the right data, technology, and expertise to address the unique needs of healthcare. It's what we call Healthcare-grade AI.

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Meet the IQVIA AI Assistant

Your new expert analyst is here. Be at the forefront of data-driven decision-making with a new generative AI tool that enables you to interact with our products and solutions like never before. Get results you can trust, faster.

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Your healthcare data deserves more than just a cloud.

The IQVIA Human Data Science Cloud is our unique capability designed to enable healthcare-grade analytics, tools, and data management solutions to deliver fit-for-purpose global data at scale.

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Innovations make an impact when bold ideas meet powerful partnerships

The IQVIA Innovation Hub connects start-ups with the extensive IQVIA network of assets, resources, clients, and partners. Together, we can help lead the future of healthcare with the extensive IQVIA network of assets, resources, clients, and partners.

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Proven, faster DCT solutions

IQVIA Decentralized Trials deliver purpose-built clinical services and technologies that engage the right patients wherever they are. Our hybrid and fully virtual solutions have been used more than any others.

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IQVIA Patient Experience Solutions with Apple devices

Empowering patients to personalize their healthcare and connecting them to caregivers has the potential to change the care delivery paradigm.

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MAIN/Careers
Careers/
IQVIA Careers
Featured Careers
Stay Connected

WE'RE HIRING

"At IQVIA your potential has no limits. We thrive on bold ideas and fearless innovation. Join us in reimagining what’s possible.

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MAIN/Contact Us
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FAQs

Contact Us

FAQ

Coupa is a business-to-business (B2B) cloud platform for managing business spend, delivering measurable value through real-time visibility, control, compliance, and agility. All new purchase orders (POs) will be generated from the Coupa platform.
To connect with IQVIA, you must first receive an invitation email from IQVIA. This email will include a specific link that will direct you to the CSP and automatically connect your company with IQVIA as your customer. Your company needs to be added to IQVIA’s Coupa system before you receive the invitation email. Please contact your IQVIA representative, who will submit your details via the New Supplier Request Form in the Coupa portal. After approval, you will receive the invitation email. Please note that the invitation email should be sent to the same email address you used for registration in the CSP (Admin email address) for your other customers.

Currently, this is a two-step process requiring suppliers to self-register via an online form in Coupa, followed by registration on the Coupa Supplier Portal (CSP) to complete the onboarding.

  1. Email requesting profile update for IQVIA: This is the first email sent after your IQVIA contact initiates the onboarding request and all approvals have been obtained. Click the link in the email and complete the online registration in Coupa. Ensure all required fields are filled out before submitting the form.
  2. Email confirming profile information has been approved: Once you submit your form, it will be reviewed and approved by our Vendor Data Management team. You will be notified via email once approval is granted.
  3. Email confirming connection to IQVIA via Coupa: Once your company has been set up in our system, you will receive an email with a link to connect to IQVIA through the Coupa Supplier Portal. This link will prompt you to create your login credentials. If you are already registered with Coupa, IQVIA will be added as a customer upon clicking the link. If not, you will need to sign up to connect with IQVIA.

    4. Note:Please check your spam or junk folder if you do not see these emails in your inbox.

    I haven’t received the email invitation to join Coupa

    First, check your spam/junk email folder. Emails are sometimes flagged as spam. Ensure you are using the same email address that IQVIA used to send the invitation. If you still cannot find the email, please reach out to GFSSVendorMasterData@iqvia.com.

For purchase order-related queries, please contact your IQVIA PO owner. For technical issues, contact IQVIA’s Procurement team at procurement@iqvia.com. For payment and invoice-related issues and queries, contact IQVIA’s Accounts Payable team at supplier.queries@iqvia.com.

If you do not see IQVIA in the customer section in Orders tab, it is likely because you registered for the CSP using a different email address than the one IQVIA used to send the invite. Please verify that you’re using the same email address that was used for the invitation.
If you’re locked out of the CSP, it may be due to two-factor authentication. If you don’t have your six-digit backup validation code, contact the Vendor Data Management team at GFSSVendorMasterData@iqvia.com. They will ask you to fill out a declaration form and provide either a copy of your photo ID or passport, or your CSP login email to verify your identity.

What do I do if I forgot my two-factor authentication code, the code is not working, or I lost my device?

If you’re unable to log in due to missing two-factor authentication codes, first attempt to recover the codes via Google Authenticator or through your device’s SMS messages. You may also use backup codes that you were instructed to copy or write down when you first registered for CSP. If you’re still unable to recover the code, contact supplier@coupa.com. You will need to provide proof of identification to ensure the security of your transactions with IQVIA.

What should I do if I am not the admin/owner of my CSP account and cannot log in or do not have full access?

If you’re unable to log in or lack full access, please contact your CSP account admin (the colleague with full access) to activate your account or adjust your permissions.

How do I enable two-factor authentication?

To enable two-factor authentication, log in to the CSP and go to “Account Settings” under your login name in the top right corner of the page. From there, you can enable two-factor authentication.

How can I disable two-factor authentication?

To disable two-factor authentication, go to “Account Settings” under your login name in the top right corner of the page and disable it from there.

To add a new user, go to the main menu, click on the “Setup” tab, and select the “Users” tab on the left side. Click on the “Invite User” button. Provide the required information in the window that appears. This will allow you to set up multiple users with access to different functionalities of the CSP.
To change your notification preferences, click on the “Notification Preferences” button in the top-right corner. Alternatively, you can click on your name link and select the “Notification Preferences” option from the menu to adjust your settings.
Yes, it is possible to set a different PO email address than the primary email address. However, the primary email address will not receive any POs; only the PO email address will receive them.

Once an invoice has been submitted, it cannot be changed to maintain processing integrity.
However, you can:

  1. Request the IQVIA AP Team at supplier.queries@iqvia.com to reject or void the existing invoice, after which you can create a new one.
  2. Create a credit memo to credit the original invoice value and then issue a new invoice.
  3. For rejected invoices simply create a new invoice to replace the rejected one.
The “Export to” button allows you to export the rows to a CSV file, an Excel document, or bulk export legal invoices in a compressed (.zip) file. The maximum number of rows you can export by default is 200,000. When exporting tables with fewer than 500 rows, the file downloads immediately; for larger tables, the file will be emailed.
You need to add your country code (e.g., GB for the United Kingdom) in front of the VAT number. The VAT number should be in the ISO country format (e.g., GB508811745). To correct this, click on the Admin tab and add the correct VAT ID in the E-Invoicing Setup section.

Pending Receipt - this status indicates that IQVIA is in the process of receiving the goods or services into their system. Once the receipt is entered by IQVIA, the invoice will be matched against it.

Soft Closed Status - a Soft Closed PO can be reopened by IQVIA Procurement team within 365 days after closure if needed, such as for submitting an invoice or credit memo, or if the PO was closed prematurely or by mistake. Note, that you cannot invoice against a Soft Closed PO.

Closed Status - a Closed PO cannot be reopened.

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